Privacy Policy: Three Kinds of Data, and How Long Each One Stays

What we collect

Three groups, and nothing beyond them. Account data — your name, date of birth, email and currency — is what the registration form asks for and what an account cannot exist without. Verification data — the photo identity document and the proof of address — exists because the licence requires it before a payout, not because we find it interesting. Technical data — device, browser, IP address and session behaviour — is collected automatically, as it is on every site you have ever used.

Payment details are handled by the payment providers rather than stored raw by us. Card numbers are tokenised, which means what sits in our systems is a reference rather than a number anybody could spend. Crypto addresses are stored, because a payout has to go somewhere.

Why we hold it, and for how long

Identity documents exist to satisfy anti-money-laundering obligations and age verification. Both are conditions of the licence we operate under, and neither is optional. Retention periods are set by that regulation rather than by preference — which means we cannot delete a verification record the day you ask, even when we would like to, because doing so would breach the rules we are audited against.

Account and technical data support the service itself: keeping you signed in, spotting a compromised login, and detecting the duplicate accounts our terms prohibit. Marketing preferences are separate and are yours to switch off at any time, in the account settings, without it affecting anything else.

We do not sell personal data. We do not trade it, rent it or hand it to an advertiser. Data is shared only with the payment providers who move your money, the game studios whose products you play, and the regulator or a law-enforcement body where we are legally required to disclose it. That list is exhaustive.

Your rights

You may ask what we hold and receive a copy. You may ask for an inaccuracy to be corrected, and we will correct it. You may ask for deletion, and we will delete what regulation permits us to delete — while telling you plainly which records we are obliged to keep, and for how long, rather than pretending the request was fully honoured.

Marketing consent can be withdrawn at any moment, in settings or through the unsubscribe link on any email we send. It takes effect immediately and it has no bearing on your account, your balance or your bonuses.

Requests go to our support desk, which will route them and reply within a month. Ask in live chat and the agent will start the process there rather than sending you to an address you then have to find. Nothing about making a request affects your account, and nothing about it slows a pending withdrawal.

Cookies are used for three things: keeping you signed in, remembering preferences such as your currency, and analytics that tell us which pages people actually read. Your browser controls all of them, and blocking the non-essential ones will not break anything you came here to do. The main page works the same way with them switched off.